We understand that sometimes you may not be entirely pleased with a purchase, and we are more than happy to help you find a solution! Your satisfaction is our priority!
Because we are a small business we are unable to issue refunds. We do however, offer store credit or exchanges provided the item being returned falls under ALL of the following criteria:
- Item is in new and unused condition (tags on, unworn, unopened, etc.)
- There is no damage to the item.
- Exchange or store credit is requested within 30 days of purchase.
- The receipt is provided to us at the time of exchange or store credit request.
You MUST provide us with the original receipt in order for us to issue store credit or an exchange.
If you do not have a receipt OR the item was a gift (with no gift receipt), please contact us.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
PLEASE NOTE
ALL grocery, masks, piping supplies (reeds, mouthpieces, etc.) and sale/clearance items are FINAL SALE.
Gift Cards are NOT refundable.
Damages on delivered products MUST be reported within 24 hours of delivery. On store-bought items, we do not accept returns of damaged items if damage occurs once the item has left the store.
We do not issue refunds on shipping charges.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
If you have any questions or concerns, please give us a call at:
613-829-2251 or Toll Free: 1-888-302-6032
OR
Send us an email at: sales@scottishandirishstore.com